FAQ
Care & Questions
Asked, answered
Orders
Orders
Can I change or cancel my order?
Within 12 hours of placing it, yes — write to us and we'll catch it before dispatch. Still curious? Write to us.
How do I know my order went through?
A confirmation lands in your email within minutes; updates follow on WhatsApp. Still curious? Write to us.
Shipping
Shipping
When will my order arrive?
Most pincodes see delivery in 4–7 days, insured door to door. Orders above ₹1,999 ship free. Still curious? Write to us.
Is cash on delivery available?
Yes, across most of India. Still curious? Write to us.
Returns & Exchange
Returns & Exchange
What if a piece doesn't suit me?
You have 15 days to exchange, no questions asked — we arrange the pickup. Still curious? Write to us.
What does the warranty cover?
Six months on finish and craftsmanship, plus one free re-polish anytime. Still curious? Write to us.
Product Care
Product Care
Will the silver tarnish?
Real silver breathes and can darken — our anti-tarnish finish slows it, and a soft cloth restores it in a minute. Still curious? Write to us.
Is it safe for sensitive skin?
Yes — sterling is naturally hypoallergenic and our pieces are nickel-safe. Still curious? Write to us.
Payments
Payments
Which payment methods do you accept?
UPI, Visa, Mastercard, RuPay and cash on delivery. Still curious? Write to us.
Is my payment secure?
Every transaction runs through Shopify's PCI-compliant checkout. Still curious? Write to us.