Returns & Exchange
You have 15 days from delivery to return or exchange any Indora piece, provided it is unworn, undamaged, and comes back in the Indora box with its authenticity card.
How to start
Email care@indorajewels.com with your order number and a photograph of the piece. We reply within one working day and arrange a free pickup.
Exchanges
One size exchange per order is free on rings, bracelets and chains — we cover the pickup and the outbound courier both ways.
Refunds
Approved refunds reach your original payment method within 5–7 working days of the piece arriving at our workshop. COD orders are refunded by bank transfer to an account of your choosing.
What we cannot accept
- Pieces showing wear, or resized or altered elsewhere
- Earrings returned without their original hygiene seal
- Custom or engraved orders
Damaged or wrong piece
Tell us within 48 hours with photographs and we replace it at our cost — no return shipping, no restocking fee, no argument.
Warranty
Every piece carries a 6-month warranty against manufacturing defects, plus one complimentary re-polish whenever you want it. Bring it back; we would rather service a piece than sell you its replacement.